REFUNDS & RETURNS
Delivery costs are calculated at checkout prior to payment, calculated on the basket value after all discounts are applied.
If for any reason you (the client) are not happy with any goods from our classic stock range purchased from Abigailwhipp.com (excluding bespoke and made to order), the client may cancel their order for a full refund (excluding postage costs) up to 14 days after receipt of the goods, under the Distance Selling Regulations.
Bespoke work and made to order work cannot be replaced unless faulty and is not covered under the Distance Selling Regulations (therefore you do not have a cooling off period once payment has been made). Refunds are not available on faulty bespoke/made to order work.
When returning goods, the client must inform Abigail Whipp of their decision as soon as possible by either post or email via firstname.lastname@example.org. Goods must be returned to Abigail Whipp in the same condition that they were sent, within 7 days of receipt.
The client will be responsible for any goods that have been damaged in transit when being returned, so must ensure that the goods are well packaged to avoid this.
If a fault is found with the goods that is found to be the responsibility of Abigail Whipp, please contact Abigail Whipp at email@example.com and we will arrange return details with you via normal 2nd class postage. Once received, the goods will be replaced at cost to Abigail Whipp or a full refund will be offered.
Refunds can only be made back to the same payment method that has been used to purchase the goods. We are unable to refund money into another name or account.
This does not affect your statutory rights.